Acutrack will resend the order, but we do not have any re-order mechanism built-in to our automated on-demand production system and cannot alter the database to reset the old order status to new again for several reasons –security, duplication of records, historical data maintenance, etc.
The best thing to do is login to our customer portal and submit a brand new order.(you might even want to add a “-a” or “-1” to the PO field for your records).
We will then reship with new tracking #s
For Analyzing purpose the CDs/DVDs can be sent to following address via standard USPS mail at "Attn:Fulfillment Returns:350 Sonic Avenue, Livermore, CA 94551"
We very rarely have defective CDs/DVDs and always want to know if there is a genuine issue; so we can correct it immediately so that it does not affect any future orders.
Please note that we DO NOT offer Return Management Services